Refund policy
At Ready to Print 3D, every product is manufactured or prepared specifically for each customer. Due to the custom nature of our products and services, we encourage you to review your order carefully before completing your purchase.
Custom Products & Services
All custom manufacturing services, including but not limited to:
- Custom 3D Printing
- CAD Design
- Reverse Engineering
- 3D Scanning
- Rapid Prototyping
- Production Manufacturing
- UV Printing
- Laser Cutting & Engraving
- 3D Printer Repair
are non-refundable once work has begun.
Because these services require design time, machine setup, labour and material costs, orders cannot be cancelled, modified or refunded after production has started.
Standard Products
Returns are generally not accepted on products manufactured to order.
If you receive a product that arrives damaged or is incorrect due to our error, please contact us within 7 days of delivery so we can review the issue.
Damaged Orders
If your order arrives damaged during shipping, please email us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the damaged product
- Photographs of the original packaging
After reviewing your claim, we may offer one of the following remedies at our discretion:
- Repair
- Replacement
- Store credit
Incorrect Orders
If you receive the wrong item due to our error, please contact us within 7 days of delivery.
Once verified, we will arrange an appropriate resolution, which may include a replacement or store credit.
Order Changes & Cancellations
Orders may only be cancelled or modified before production has started.
Once work has begun—including design, scanning, reverse engineering, prototyping, production setup or manufacturing—orders cannot be cancelled, refunded or changed.
Customer-Supplied Files & Measurements
Customers are responsible for ensuring that submitted files, dimensions, specifications and project details are accurate.
Ready to Print 3D is not responsible for errors resulting from incorrect files, measurements or instructions supplied by the customer.
Fitment & Compatibility
Customers are responsible for verifying that products are suitable for their intended application.
Unless explicitly stated, our products are not certified for safety-critical, structural, automotive, aerospace or medical applications.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-manufactured products
- Custom design services
- CAD files
- Reverse engineering services
- 3D scanning services
- Production manufacturing services
- UV printing services
- Laser cutting or engraving services
- Digital products or downloadable files
- Commercial licenses
Refunds
Approved refunds, where applicable, will be processed to the original payment method.
Shipping charges are non-refundable unless the return is the result of our error.
Contact Us
If you have any questions regarding your order or believe there is an issue with a product you've received, please contact us as soon as possible.
Ready to Print 3D
Email: Info@rtp3d.com
